How to Be a Great Client: Tips from a Housing Law Attorney

At Germani Law, we’re committed to giving you the best legal experience possible. But did you know that you, as a client, play a big role in making your case go smoothly? Working together efficiently helps us help you—and gets you the results you want, faster.

Here are some tips on how to be a great client, based on real experiences and what truly makes a difference:

1. Send the Documents We Request—Even If They Seem Similar

If we ask for Document X, please don’t send Document Y and tell us it’s “basically the same thing.” There’s a reason we’re asking for something specific. Maybe there’s a date, a signature, or a detail that’s crucial for your case. Trust that we know what we need, and help us help you by sending exactly what’s requested.

2. Trust Our Legal Analysis

We know your case is important to you, and you may have strong feelings about what should or shouldn’t be a claim. But when we tell you that a particular issue isn’t a viable claim, it’s because we’ve carefully analyzed the facts and the law. Our job is to give you honest, professional advice—even if it’s not what you hoped to hear. Please trust our expertise; we’re on your side.

3. Use the Client Portal for Communication

We set up a secure client portal to keep all your case information and communication in one place. If we ask you to message us through the portal, please do so—don’t try to email us at every address you can find. Keeping everything in the portal helps us respond faster, keeps your information secure, and prevents important details from getting lost.

4. Respect Office Hours

We know legal issues can be stressful, but please don’t call us at 7 a.m. when our office opens at 9 a.m., or on Saturdays when we’re closed. If you call outside business hours, it won’t get your case handled faster—in fact, it may make us suspicious of your intentions. Respecting our time helps us serve you better during business hours.

5. Understand the Scope of Our Practice

We’re here to help with housing law issues—things like landlord-tenant disputes, evictions, and repairs. If your roommate takes up too much space in the fridge, that’s not a legal issue we can handle. Please keep your questions focused on legal matters within our expertise.

6. Complete Intake Forms Thoroughly

If we ask a question on an intake form, it’s because we need that information to help you. Skipping questions or leaving things blank just delays your case, because we’ll have to ask you again. The faster you provide complete information, the faster we can get to work.

Final Thoughts

Being a great client isn’t just about making our lives easier—it’s about making sure your case is handled efficiently and effectively. When you follow these tips, you help us help you, and together we can achieve the best possible outcome.

If you have questions about your case or want to learn more about how we work, visit www.germanilaw.com or reach out through your client portal.

Let’s work together to make your legal journey as smooth as possible!